How do I report suspected abuse or neglect of an older adult in Erie County?
Short answer: Call Erie County Department of Social Services Adult Protective Services at (716) 858-6877, or the statewide New York abuse-reporting line at 1-844-697-3505 (8:30am-8pm, NY only). Call 911 if someone is in immediate danger.
Adult Protective Services in New York is overseen at the state level by the Office of Children and Family Services' Bureau of Adult Services, but it's delivered locally, county by county, through each county's Department of Social Services — so Erie County residents call Erie County's line, not a generic statewide-only number, for the fastest local response. APS reports are about the safety of a specific person; if your concern is instead about a facility's licensing compliance generally (like understaffing or unsafe conditions site-wide), that goes through NYS DOH's separate facility-complaint process instead, not APS.
